Fernwood Gym — Gym in Ferntree Gully

Reviews of Fernwood Gym

• Jack

  Added 2016.08.07

  Love Fernwood, and love this centre, not much to complain about
• Hayden

  Added 2015.11.18

  The gym itself is great. Equipment, staff and facilities!!!
• Carter

  Added 2015.04.13

  I love this gym. friendly staff, great facilities and and environment that all women can feel comfortable working at their own pace or supported if wanted. Highly recommended.
• Ryan

  Added 2015.03.02

  The staff here go above and beyond the call of duty, Joy (the manager) is an absolute delight and makes me feel like family and every time I walk in the doors I feel at home. The trainers are experts and are caring and knowledgeable in what they do, I especially love Jodie. There are plenty of groups and equipments for all levels of fitness and I strongly recommend any woman to go to this gym.
• Kyle

  Added 2015.02.27

  All is destroyed by the way they handle their memberships and communication.
• Tyler

  Added 2014.06.01

  No after sales support.. once you become a member, you are on your own, worst customer service ever. I tried different classes.. some are ok but I just felt some instructor arent friendly..some treadmills has problems with the audio. The process to cancel membership was complicated and it's not been communicated clearly, I spoke to 3 different staff within the period of 2 weeks and all did not take effort to make things smooth, in fact all tried to prolong the process and in the end my direct debit will be charged more than it should. If the communication was clear, that will not happen. I felt that I was pushed to sign whatever I have to sign to end the contract, stating that they will not process the cancelation of my membership unless I sign the form. I want to stop them from keep deducting my direct debit and felt intimidated, soI sign the form. After I sign the cancelation, Joyce took it, said nothing and walk away. I was still seated on a chair at the foyer and was totally confused and I asked, that's it? She turned back and said yes that's it. I left the place feeling so low with the way they treated me. Shop around peeps, I thought I was given a discount but the price I paid after discount was not so valuable at the end. Plenty of other gyms offer cheaper and better service with better facility.